SleekFlow Product Requests

Users can send WhatsApp carousel templates through Flow Builder, enabling richer automated journeys with more interactive message formats.

When a user imports contacts by uploading the CSV/XLSL file, it requires the user to enter the correct country code for those phone numbers. However, sometimes, the user may pull data from their CRM, and the country code is missing for some records. The current handling for phone number records missing a country code will map with the system country code automatically; for example, the number will be mapped with +852 for Hong Kong accounts. The handling of the incorrect country code may cause it to appear as an incorrect phone number. We suggest that if the system has detected a phone number record without a country code can be Not import the phone number record and inform the user the same Show an error and remind the user to add back the country code Allow the user to choose the country code map with the record

Users can send WhatsApp carousel templates through broadcasts, allowing richer and more interactive campaign messages.

Enable voice and video calling capabilities within WhatsApp conversations, allowing your team to connect with customers directly through the platform.

Filter your inbox conversations by a specific date range to quickly locate historical interactions and manage your workload more efficiently.

Problem Customers receiving spam messages need a quicker way to prevent unwanted conversations from reaching their agents. Without a blocking mechanism, agents must continue seeing and handling spam manually, impacting productivity. Requested Features Manual Contact Blocking Allow agents to manually block a contact directly from the conversation view. Suggested functionality: Add a "Block Contact" button in the conversation actions. Once blocked: The contact can no longer send messages to the inbox. The conversation is marked as Blocked. Agents can optionally unblock the contact at any time. Automatic Spam Detection Introduce a rule-based spam detection mechanism. Suggested logic: If a contact sends the same message 5 times within a configurable time interval (e.g. 1–5 minutes), automatically classify the conversation as Potential Spam. Possible actions after detection: Automatically apply a Spam label. Move the conversation to a Spam folder or queue. Notify the assigned agent. Optionally block the contact automatically (configurable by the workspace admin). Benefits Reduces agent workload caused by spam conversations. Improves inbox cleanliness and operational efficiency. Helps prevent automation or bot abuse. Provides customers with better control over unwanted contacts.

In view of the coming pricing update in the October, we can consider allowing our customer to block their end customer with this WABA Block API: https://developers.facebook.com/documentation/business-messaging/whatsapp/reference/whatsapp-business-phone-number/block-api

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When a customer asks something your knowledge base doesn't cover, the agent can exit the conversation and hand over to a human, based on how you've set it up in the playbook.