Broadcast billing breakdown by user
Y

YK Wong from SleekFlow
Hello team, I would like to propose a feature that allows us to break down broadcast usage and cost by user account, regardless of template category. For example, if a user creates 100 broadcast campaigns, we should be able to pull a billing breakdown for that user alone, showing the messages delivered and the estimated cost.
This feature comes from a common setup among our enterprise customers, where several departments share one WhatsApp number. Today, Meta only splits billing by template category (Marketing, Utility and Authentication), so when two departments both run campaigns using Marketing templates, we have no way to track how much each department spent.
Enterprise customers require this breakdown so they can recharge costs internally to each department.
In terms of business impact, supporting this feature would allow clients to onboard more departments into the same number, which would increase their contact capacity and broadcast message volume.
M

Mohamed Basheer
I have also previously encountered large enterprises that want to breakdown billing by user for all messages, not just broadcast campaigns. This would make it a lot easier for them to set the budget for each user/department/team.