We have optimized the Inbox message list header to make the conversation workspace cleaner and faster to load. Total conversation and assignment counts have been removed from the main header to reduce initial loading impact, but you can still view the counts anytime from the dropdown menu.

The new page, under , auto-provisions a branded QR code and wa.me link for every SleekFlow user.

Grab your QR code and start driving inbound conversations from day one.

Conversion Analytics only shows what it's told. If a key moment like a contact entering a flow or booking an appointment isn't logged, it just doesn't show up in your reports.

The new action in Advanced Flow Builder lets you mark these moments right inside the flow, using the same terms and reporting structure Conversion Analytics already uses. Drop it in wherever a conversion step happens — say, right after a booking confirmation — and that activity flows straight into your analytics.

Republishing an AI Agent flow used to remove enrolled contacts immediately.

Now, clicking on a flow with active contacts opens a dialog asking whether enrolled contacts should complete the current version first or be removed right away. The wording and options match what you already see when republishing regular flows in Flow Builder, so the experience stays consistent across both.

Previously, SleekFlow only sent a handover note when your AI Agent exited a conversation the normal way. For example, when a customer asked for a human. If a flow got republished, disabled, deleted, or a contact's enrollment was cancelled mid-chat, the AI Agent would drop out silently, leaving your team to piece together what happened.

Now every exit sends a handover note in Inbox, including these abrupt ones. Each note includes an AI-generated summary of the conversation so far, plus the reason the Agent stopped.

Your agents pick up the thread with full context, no matter why or when the Agent stepped away.

Disconnected WhatsApp channels used to vanish from your Channels list, so you'd only notice once customers stopped getting replies.

Now:

You catch outages immediately and get back online faster, instead of finding out from an upset customer.

AI Growth Widget used to look the same for every customer and appear automatically the moment it was installed, which is not exactly ideal if you have your own brand or compliance requirements.

You can now get more control over both how the widget looks and when it shows up:

Previously, every message AI agents answered went through the same full workflow, knowledge retrieval, playbook matching, and reply composition, no matter how simple the question. “What are your opening hours?” took as long as “I want to cancel my order and get a refund.”

Turn on in your agent settings, and the system will now pick the fastest path for each message:

Customers get instant answers to straightforward questions, while complex requests still receive thorough handling.

The Saved Replies popover in Inbox now shows each agent's most frequently used replies first, so the ones you reach for most are one click away.

You can still browse, preview, and insert any reply, with text, attachments, and placeholder variables, straight into the composer.

We've also added a Manage entry point in the popover, so you can jump directly to the Saved Replies settings page to create, edit, or organize replies.

Faster access to go-to replies means quicker responses and less friction for agents managing high message volumes.

The Saved Replies settings now have a cleaner two-pane layout: browse your list on one side, preview and edit on the other, all in one place.

Your team can now build and maintain a saved replies library without slowing down, and undo a mistake if one happens.

👉 See what's new in Saved Replies