The Inbox top bar used to eat into the space you needed for reading conversations, and switching between inbox views meant keeping the full Inbox menu open.

Here's what's new:

Human agents get more room for the conversation in front of them, and the same navigation wherever they are in SleekFlow.

We have added a Help Widget: a floating ? button on every page for your to easily get help.

One tip: click Submit a ticket while you're still on the page you need help with; the form automatically picks its category from wherever you are at that moment.

Fewer clicks to reach a human, and less back and forth once you do, because we already have your account context.

Now your AI agent gives Custom Answers priority. When a customer's question matches one of the training questions you set in AI Settings → Knowledge, that answer becomes the reply.

Note: If several answers match, the agent covers all of them. If two conflict, the most recently created one wins.

The Outgoing message trigger now exposes the message sender as a variable you can use in any downstream condition or action. Route replies back to the agent who sent the original message, label conversations by the channel they went out on, or branch follow-ups by team.

SleekFlow can now automatically store WhatsApp Username and BSUID as contact properties when these identifiers are provided by Meta, giving teams a more reliable way to identify and manage WhatsApp customers alongside phone numbers. Teams can view and export these fields, and use them as variables in Flow Builder for lead capture, CRM synchronization, and automated workflows—without changing their existing WhatsApp channels, CTWA setup, or automations.

Learn more about BSUID here.

We have optimized the Inbox message list header to make the conversation workspace cleaner and faster to load. Total conversation and assignment counts have been removed from the main header to reduce initial loading impact, but you can still view the counts anytime from the dropdown menu.

The new page, under , auto-provisions a branded QR code and wa.me link for every SleekFlow user.

Grab your QR code and start driving inbound conversations from day one.

Conversion Analytics only shows what it's told. If a key moment like a contact entering a flow or booking an appointment isn't logged, it just doesn't show up in your reports.

The new action in Advanced Flow Builder lets you mark these moments right inside the flow, using the same terms and reporting structure Conversion Analytics already uses. Drop it in wherever a conversion step happens — say, right after a booking confirmation — and that activity flows straight into your analytics.

Republishing an AI Agent flow used to remove enrolled contacts immediately.

Now, clicking on a flow with active contacts opens a dialog asking whether enrolled contacts should complete the current version first or be removed right away. The wording and options match what you already see when republishing regular flows in Flow Builder, so the experience stays consistent across both.

Previously, SleekFlow only sent a handover note when your AI Agent exited a conversation the normal way. For example, when a customer asked for a human. If a flow got republished, disabled, deleted, or a contact's enrollment was cancelled mid-chat, the AI Agent would drop out silently, leaving your team to piece together what happened.

Now every exit sends a handover note in Inbox, including these abrupt ones. Each note includes an AI-generated summary of the conversation so far, plus the reason the Agent stopped.

Your agents pick up the thread with full context, no matter why or when the Agent stepped away.