Changelog
Follow up on the latest improvements and updates.
RSS
improved
Contact Management
Visualize your sales pipeline with the new Lifecycle Kanban Board đź“‹
Managing your pipeline just got a whole lot clearer. The new
Contact Lifecycle Kanban Board
gives you a visual pipeline view to monitor contact progression, identify bottlenecks, and better understand funnel health.Here's what's new:
🔍
See your entire pipeline at a glance:
The Kanban board lays out every lifecycle stage visually so you can instantly spot where leads are stacking up, where sales are stalling, and what needs your attention first.đź’°
See the real revenue sitting in your pipeline:
Map any numeric contact property such as deal amount, order value and quotation value to each contact to instantly understand the value at each stage and prioritize the right conversations.🤖
Stop updating your pipeline manually:
AI automatically moves contacts to the right stage based on incoming message sentiment or keywords, so your team spends less time on admin and more time on what matters.improved
AI Growth Widget
Add a "Tap-to-Call" Option to Your AI Growth Widget 📞
Messaging is the heart of SleekFlow, but we know some conversations are just better handled over the phone. To help you capture every lead, we’ve upgraded the
AI Growth Widget (AIGW)
to support Direct Phone Call
options alongside your favorite messaging channels.
Now, your website visitors can choose the way they want to connect—whether it’s a quick WhatsApp text or an immediate phone call.
What’s new?
You can now add
one or multiple phone numbers
to your widget’s interface. When a customer clicks the phone icon, it automatically triggers their device’s dialer, making it easier than ever to reach your team.Why this matters:
- Zero-friction dialing:No more highlighting, copying, and pasting numbers. One tap, and the call is ready to go.
- The best of both worlds:Provide the speed of AI-powered chat and the personal touch of a voice call in a single, sleek interface.
- Multi-department reach:Add different numbers for Sales, Support, or different regional offices so customers can self-select the right contact.
- Maximized real estate:Keep your website clean. Instead of listing numbers in the footer, tuck them neatly into your existing chat widget.
How to configure it:
- Go to your AI Growth Widget Settingsin the SleekFlow platform.
- In the Button/Channelsetup, look for the newPhoneoption.
- Input your number(s) and customize the label (e.g., "Call Sales").
- Save and refresh your site to see it in action!
Note:
This feature adds a direct calling shortcut to your widget UI for customer convenience; calls are handled via the user's carrier or device dialer.improved
AI Growth Widget
AI Growth Widget now suggests follow-up questions for your customers đź’ˇ

We've made it easier for customers to keep the conversation flowing when chatting with AI agent on your website.
The
AI Growth Widget
now automatically generates three personalized follow-up questions
after every AI Agent response, based on the conversation topic and your knowledge base
.With one-click replies, customers can keep chatting without having to think about what to ask next,
reducing drop-offs
and helping them get to the answers they're looking for faster.improved
WhatsApp carousel cards now support unique button text ✏️

We've made it easier to
customize CTAs across your WhatsApp carousel templates
. Each card can now have its own button text independently.Previously, button text was shared across all cards in a carousel. Now you can
tailor each card's call-to-action
to match its content, giving your messages a more polished and relevant feel.- Set different button text for each carousel card freely
- Edit one card without overwriting the rest
- Changes save and reflect correctly per card, exactly as configured
Now your carousel CTAs can be as tailored as the content on each card.
improved
Shopify
🛍️ Shopify setup just got a whole lot easier
Setting up your Shopify integration just got a whole lot simpler.
Connect your store, sync key commerce data automatically, and activate your most important automations
—all from an intuitive and guided setup.- Auto-sync data after connection:No need to build flows for data sync—your orders, customers, and abandoned cart data sync automatically the moment you connect.
- Use your Shopify data for retargeting:Import past customer data and filter by conditions, like paid orders or VIP customers, to build a targeted contact list for your retargeting campaigns.
- Launch automations from prebuilt templates:Skip building from scratch, simply pick your channel, customize the message, and set your sending time.
Templates available:
- Abandoned cart recovery
- Order update notifications
- Post-delivery feedback request
- Post-purchase upsell
- New customer follow-up
- Loyalty invitation
- Customizable sync properties:
- Control which Shopify customers propertiessync from Shopify and how it map to SleekFlow contact properties.
- Control which Shopify order & abandoned cart propertiessync form Shopify and how it map to SleekFlow custom object properties.
Whether you're recovering abandoned carts, sending order confirmations, or routing customer queries to the right inbox, you can go from connected to live in minutes.
improved
AgentFlow
🔍 See exactly how your AI thinks, step by step
Ever wonder why your AI said what it said? The new AI Execution Trace gives your team full visibility into how every AI response was crafted, right from your inbox.
- Understand every AI reply: See which intent was detected and how the AI interpreted the customer message
- Verify knowledge usage: Check which Knowledge Base content was referenced in the response
- Trace playbook execution: Inspect which steps were executed
- No more guessing: When a reply feels off, you'll know exactly why, and how to optimize your agent instructions to get it right.
How to access:
- Open a conversation in Inbox with an AI-generated message
- Click "Execution Trace" below the AI message bubble
- The Execution Trace drawer opens on the right
improved
AgentFlow
🖼️ AI agents can now read text in images
Your AI agent can now
read text from customer-uploaded images
, like receipts, labels, screenshots of FB/IG ad campaigns, and respond intelligently based on what's in them.
No more asking customers to retype information or waiting for a human to step in and interpret the context. AI picks up the thread and keeps the conversation moving, naturally.
- Less back-and-forth: AI extracts context directly from images, so customers don't need to explain what they've already shared.
- Fewer human handovers: Handle more image-based queries automatically, freeing up human agent time.
- Smoother conversations: Keep momentum even when customers share screenshots, order details, or text-heavy visuals.
improved
AI Growth Widget
đź’¬ AI Growth Widget now supports navigator mode

Meet
navigator mode
—a more immersive AI chat experience that turns your website widget into your best website shopping assistant
. Your AI agents can now proactively engage visitors, answer questions, recommend products and services, and guide them to browse and buy without leaving your website chat.Turn visits into connections
A floating chat bar captures visitor attention from the start — greet them with personalized prompts like styling advice, recent promotions, quick survey, or a free consultation offer.
Reduce drop-off
Show tailored pop-up messages based on time on site and pages viewed, so the right message reaches the right visitor at the right moment.
Drive purchases in chat
Let visitors view links in a side panel, causing product discovery faster, smoother, and more interactive without ever leaving the conversation.
new
Announcement
📣 WhatsApp Pricing Updates April 2026
Meta is updating WhatsApp Business API message rates in selected markets,
effective April 1, 2026
.What's changing:
- Saudi Arabia: Higher marketing message rates (+10%)
- India: Higher authentication-international rates (+8.6%)
- Pakistan: Higher utility & authentication rates (+86%); authentication-international rates unchanged
- Turkey: Lower utility & authentication rates (-83%)
These changes may affect your messaging costs if you send messages to any of the markets listed above. Use our WhatsApp Pricing Calculator to estimate your updated costs, or visit our Help Center for full pricing details.
improved
AI Growth Widget
New AI Growth Widget setup experience

Setting up an
AI Growth Widget
is now easier than ever. We’ve moved away from fragmented tabs and launched a streamlined, 3-step guided wizard
designed to get your widget live on your website faster than ever.Whether you are a marketing pro launching your first widget or an existing user updating your brand, the new interface provides a clear, prioritized path to success.
1. A dedicated onboarding landing page
New users now land on a
dedicated overview page
that clearly highlights the benefits of the AI Growth Widget, so there’s no more guessing where to start.If you’re interrupted, the resume banner appears when you return to setup, showing exactly which step you’re on and guiding you to continue.
2. Guided 3-step creation wizard
We’ve consolidated our settings into a linear, logical flow. The new stepper includes:
- Branding & Basic Settings: Set your logo, colors, display names and widget languages.
- Engagement & Channels: Choose your platforms (like WhatsApp) and set up your pop-up triggers.
- Deploy: Get your unique code snippet and verify your installation in real-time.
3. Instant deployment verification
No more "deploy and pray." In the final Deploy step, you can enter your website URL, and our system will instantly verify if the widget is correctly installed. You’ll get a success confirmation or a helpful troubleshooting guide if something isn't right.
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