Disconnected WhatsApp channels used to vanish from your Channels list, so you'd only notice once customers stopped getting replies.
Now:
- Disconnected channels stay in your Channels list with a clear Disconnected status
- Reconnect eligible channels in one click from the channel details page — no re-onboarding
- Delete channels you no longer need from the 3-dot menu
- Turn on Disconnection Alerts (Company Settings) to get a WhatsApp or email alert the moment a channel drops, with details on what happened and how to fix it
You catch outages immediately and get back online faster, instead of finding out from an upset customer.