The Saved Replies popover in Inbox now shows each agent's most frequently used replies first, so the ones you reach for most are one click away.
You can still browse, preview, and insert any reply, with text, attachments, and placeholder variables, straight into the composer.
We've also added a Manage entry point in the popover, so you can jump directly to the Saved Replies settings page to create, edit, or organize replies.
Faster access to go-to replies means quicker responses and less friction for agents managing high message volumes.