Allow Ticketing reports to include today’s (real-time or near real-time) ticket data
S
Syifa Fatimah
Ticketing report exports currently only include data up to the previous day. Tickets created today are not included, and selecting “Today” as the date range returns an empty export.
Teams running daily customer care operations need same-day ticket data to:
- Monitor ticket escalations as they happen
- Track agent workload and ticket distribution during the day
- Do daily operational monitoring and analysis
Today the only way to get same-day data is a manual export by the dev team, which doesn’t scale.
Request: make same-day ticket data available in Ticketing reports and exports, either in real time or with a short refresh interval (e.g. hourly), and allow “Today” as a valid date range.