Current behavior

Typing '/' only opens the quick reply list when it’s the first character in the message box. If I’ve already typed some text and then type '/', the list doesn’t appear.

Problem

Agents often write a personal opening line first and then add standard content from a quick reply. Right now they have to insert the quick reply first and then edit text around it, which is a hassle.

Suggested solution

Let '/' open the quick reply list anywhere in the message, for example after a space or on a new line.

Insert the chosen quick reply where the cursor is, and keep the text that’s already typed.

Impact

Faster and more personal replies, fewer copy and paste errors, and behavior that matches what agents expect from other inbox tools.