Conversations don’t currently have a unique ID shown on the contact card. Each chat has a unique URL with a long conversation ID, which helps navigate between chats, but it isn’t practical for day-to-day reference.

Request: Assign each conversation a short, unique Chat ID (e.g. #CH-10482) that is displayed on the contact card, copyable in one click, and searchable in the inbox.

Use cases:

Team communication: Agents and supervisors can reference a chat quickly (“check #CH-10482”) instead of sharing long URLs.

Quality audits: QA teams can easily track and revisit specific conversations when reviewing agent performance.

Support tickets: Faster and less error-prone than copying the long ID from the URL, especially on mobile.

Client feedback:

“Conversations don’t seem to have their unique IDs stamped on the contact card. Essentially they do have unique URLs which can help navigate between chats, but it would be very helpful if each chat had its own unique short chat ID to help communication, documentation, quality audits, etc.”