SleekFlow Product Requests

Users can set a preferred default messaging channel for each contact, eliminating the need to manually select a channel each time a message is sent.

Automatically send a direct message to new Instagram followers, helping users engage and nurture their audience from the moment a connection is made with the brand.

Track unread message status on a per-user basis, ensuring each team member sees accurate unread counts regardless of team size.

Filter inbox conversations by contact list, in addition to existing filters by user or team, for more targeted conversation management.

Bulk reassign contact owners and update collaborators directly from the inbox view, consistent with the same functionality available in the Contacts section.

Perform bulk actions directly from the inbox — close multiple conversations, apply labels, or reassign chats in one step — without needing to set up automation triggers.

Users will be able to see detailed previews of URLs and links shared in the web version of the Inbox. This feature allows users to view information such as images and descriptions from links like social media posts directly within the web interface, enhancing the browsing and messaging experience.

When a WhatsApp template includes more than 3 quick reply buttons, additional options are automatically converted into a list menu, keeping messages clean and within platform limits.

Users will be able to assign multiple team values to a single contact. This allows contacts to be associated with different teams or business units simultaneously, making it easier to manage communications and organize contacts across various groups.

Expand the chat window in the mobile app so agents can comfortably view conversation history while typing, especially when the on-screen keyboard is active.