Currently, the inbox supports two message features: Reply and Internal Notes.

The client has requested the addition of a draft message feature to enhance usability. Specifically, they would like the ability to compose a draft message in the inbox, copy and resend it as needed, and have the flexibility to delete draft messages and draft message need to only visible with internal user.

Has try to suggest using Internal Notes as an alternative, however the client indicated that Internal Notes cannot be deleted, which may result in the inbox appearing cluttered if numerous internal notes are present.

It is recommended to introduce a new draft message feature rather than enabling the delete function for internal notes, as clients prefer internal notes to remain undeletable while allowing draft messages to be deleted as needed.