In the updated UI, there is no unread count indicator (badge/number) directly visible on the "Assigned" / "Unassigned" dropdown filter menu.

Previously, we could easily see at a glance if there were new incoming messages. Now, agents have to manually click into the assignment filter dropdown just to check if anyone has reached out, which significantly increases the risk of missed customer messages and delays response times.

Suggestion:

Please bring back the unread message count badge on the primary assignment filter tab/button so team members can instantly see pending chats without extra clicks.