SleekFlow Product Requests

When a customer asks something your knowledge base doesn't cover, the agent can exit the conversation and hand over to a human, based on how you've set it up in the playbook.

During setup, review your knowledge base content with the set up co-pilot and flag whether it's clear and complete enough to produce good answers, so you catch problems before going live.

Let the knowledge base periodically re-crawl and re-index the web pages you've added, so content from those pages stays up to date automatically — without having to manually refresh or re-add them each time it changes.

Automatically detect when your knowledge base articles contain contradicting information and flag it, so you know exactly what to fix. Resolving these conflicts helps your AI agent give more consistent, accurate answers.

Show a clear warning at upload time when a file or crawled page may not have been read properly, so you can fix it before your AI agent gives a customer a wrong answer.

When the AI agent is handling a conversation, let a human agent step in to add input or take the lead when needed, and pass it back to the AI afterwards — a smooth back-and-forth between human and AI on the same conversation, rather than a one-way takeover.

A redesigned performance dashboard that goes beyond operational numbers to show the real business impact of your AI agents — including outcomes achieved, conversation volume handled by AI, and the number of contacts actively engaged. See the tangible value your agents deliver at a glance.