We currently have a VoIP function, but users can only view individual call history logs and basic post-call details manually per interaction.

There is no centralised performance dashboard or analytics view to track overall team efficiency, call volumes, missed call rates, or agent-level activity. This leaves teams without visibility into operational bottlenecks or service quality metrics.

We suggest developing a dedicated VoIP Performance Dashboard that allows teams to view real-time and historical call metrics, track agent-level efficiency, and review complete session logs from start to finish. This will replace manual tracking, helping businesses reliably measure service quality, ensure SLA compliance, and optimise their overall customer communication workflows.