Support iMessage as a Messaging Channel
Cherie Choi From SleekFlow
As a business operating primarily in the US market, I would love to see native iMessage integration supported. Currently, if we want to text our customers using a US number, we are often forced to jump through hoops to obtain toll-free numbers or pivot to alternative, less seamless channels. Supporting iMessage would give us a native way to reach Apple users right where they already are.
Business Impact:
- Allows businesses to engage customers through a familiar native messaging experience on Apple devices.
- Reduces operational barriers for customers who do not wish to obtain a toll-free number.
- Expands channel options for US-based businesses.
- May improve customer reach and response rates among iPhone users.