Currently, when a user opens a new contact with no previous conversation history, the messaging box shows:

“Ended. The 24-hour conversation window has closed. Send a template message and wait for the customer’s reply.”

This message can be confusing because the 24-hour customer service window was never opened for a new contact.

Request to show a separate banner for contacts with no previous inbound message or conversation history. For example:

“New contact. The 24-hour conversation window has not opened. Send a template message and wait for the customer’s reply.”

This would help users clearly distinguish between a previously opened conversation window that has ended and a new contact who has not yet initiated a conversation.