R
Roberto Chen
Feature request:
Allow customers to check their Shopify order and shipment status directly through SleekFlow, either via AI or through automations/triggers.
Current situation:
Many Shopify customers contact businesses through WhatsApp and other channels to ask about their orders, such as "Where is my order?" or "When will it arrive?". Today, agents may need to manually check Shopify before responding.
Expected functionality:
  • Retrieve Shopify order information directly within SleekFlow.
  • Allow AI Agents to check order and shipment status and respond automatically.
  • Enable automations/triggers based on Shopify order status.
  • Provide information such as order status, tracking number, shipment status, and estimated delivery date when available.
  • Allow the AI to identify the customer and retrieve their relevant order information.
  • Support proactive notifications based on changes in order or shipment status.
Use case:
  • For Shopify merchants, order-status questions are a frequent customer service request. Connecting SleekFlow directly with Shopify order and shipment data would allow AI and automations to handle these interactions automatically, reducing manual work for support teams and providing faster responses to customers.