Instagram 24-Hour Window Should Block Message Input
planned in roadmap
Y
Yong Qi
Currently, when an Instagram conversation has passed the 24-hour messaging window, the SleekFlow Inbox still allows users to type and send messages from the messaging box.
However, after sending, the message will fail and return the following error:
2534022 - (#10) This message is sent outside of allowed window.
We would like to suggest improving the UX behavior for Instagram conversations after the 24-hour window has expired.
Suggested Improvement:
* Block or disable the messaging input box once the Instagram conversation window has passed
* Display a clear banner or notification informing the user that the 24-hour conversation window has expired
* Inform the user that they would need to continue the reply directly from their Instagram account instead
Reason / Impact:
Currently, users are still able to type and send messages even though the platform already knows the conversation window has expired. This may cause confusion, failed messages, and poor user experience, as users only realize the restriction after the message fails to send.
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S
Sarah Ho from SleekFlow
updated the status to
planned in roadmap
Thanks for raising this and for all the upvotes, it's planned in our upcoming roadmap. Stay tuned for updates!
S
Sarah Ho from SleekFlow
updated the status to
in backlog