Hi team,

I’d like to raise a feature request based on feedback from the client.

The client would like the ability to create , for example:

* Complaints

* Sales

* Other specific customer journeys

Currently, they can achieve a similar view using dashboard filters (agent, date range, labels, etc.), but they would prefer dedicated custom inboxes that can be directly accessed and managed by the relevant team.

The client would also like the , rather than having to check the separate Activity Log.

For example, when a workflow automatically assigns a conversation to an agent after a specific label is applied, they would like to see an activity/history entry in the conversation showing:

* What action was triggered

* Which workflow triggered it

* When it happened

* Who/what the conversation was assigned to

The main requirement is to give supervisors a clear and easy-to-follow history of what happened to the conversation and how the assignment/action was triggered.

Could you please review the feasibility of both requests and let us know if there are any existing capabilities, workarounds, or roadmap plans?

Thanks!