Current issue:

When a customer sends messages to multiple WhatsApp Channels belonging to the same business (e.g. different brands), all conversations are currently merged into one room chat, causing messages from different channels/brands to overlap. This is causing significant confusion for businesses managing multiple brands and WhatsApp numbers.

Request:

Create a separate room chat for each WhatsApp Channel, similar to how Instagram DM and TikTok DM currently work. When the same customer contacts multiple Instagram/TikTok accounts, each account has its own room chat.

Can we implement the same behavior for WhatsApp, so conversations remain separated by channel/brand?