Available to view detail of the MAC usage
Y
YK Wong from SleekFlow
Currently, we can only view the total number of MAC usage without any supporting details to verify its accuracy.
Clients are unable to identify which contacts contribute to the MAC usage, as only a monthly aggregate is provided. There is no option to review MAC usage by day.
The following features would greatly benefit all clients:
- Ability to view MAC usage by daily date.
- Access to a contact list to validate which contacts are included in the MAC usage.
- Clarification on how each contact triggers MAC consumption, such as whether it is initiated by incoming messages, outgoing messages, actions from the flow builder or other ways.
- MAC usage breakdown by message channel; for example, they are connected to seven channels and able to know the MAC usage for each channel.
Thank you.
S
Sandy Lok From Sleekflow
+1 Mandai also asked for this - mainly to determine the unique contacts that are interacting with them over a period of time. currently analytics shows no. of active conversations which may count one contact multiple times over multiple days