You can now reply in a conversation your AI agent is handling, and the agent stays in it on standby. When you’re done, hand the conversation back to the agent.
- Reply to take over.The agent pauses and keeps reading the conversation, but it won’t send anything while you have control.
- Hand back with a note.Tell the agent anything it couldn’t see for itself, like a discount you just agreed with the customer via a phone call.
- See what the AI did.Every handover is recorded in the conversation. A new “AI handling” inbox lists every conversation an agent is in.