improved
AgentFlow
🔍 See exactly how your AI thinks, step by step
Ever wonder why your AI said what it said? The new AI Execution Trace gives your team full visibility into how every AI response was crafted, right from your inbox.
- Understand every AI reply: See which intent was detected and how the AI interpreted the customer message
- Verify knowledge usage: Check which Knowledge Base content was referenced in the response
- Trace playbook execution: Inspect which steps were executed
- No more guessing: When a reply feels off, you'll know exactly why, and how to optimize your agent instructions to get it right.
How to access:
- Open a conversation in Inbox with an AI-generated message
- Click "Execution Trace" below the AI message bubble
- The Execution Trace drawer opens on the right