When your Knowledge Base has multiple similar documents — like separate discount policies for different customer tiers — your AI Agent could mix details or return a blended answer. There was no way to tell it which document to use for which scenario.
Now, inside the Playbook instruction editor, type
/source
to pin one or more KB documents to any instruction block. The pinned document name stays visible on the block, so it's clear which source powers which scenario.For example: point one instruction to your VIP-tier discount policy and another to your standard-tier policy — and trust your agent won't blur the two.