New Shopify AI actions: Turn your AI Agent into a shopping assistant

With the new Shopify actions in the Playbook step editor, your AI Agent can now guide shoppers through their buying journey by performing real commerce actions directly within the conversation:

Search products — find matching items from your connected Shopify store based on what the customer is looking for
View product details — pull up full product info, including available variants
View cart — check the customer's current cart, shipping options, discounts, and checkout link
Create or update cart — add or remove items, adjust quantities, apply discounts, and attach shipping details
Search store info — surface store details like return policy, shipping policy, hours, and contact info

Picture a customer asking, "Do you have this dress in medium?" — your AI Agent can find the product, confirm the variant, drop it into their cart, and share the checkout link, all without a human agent stepping in.

Your team gets to focus on the conversations that really need a human, while customers get faster, more complete support that moves them closer to checkout.