📊 New Performance Analytics Dashboard

Get a clear picture of how your team is performing across conversations. The new Performance Analytics
 dashboard gives you full visibility into the metrics that matter most—response times, resolution rates, and how workload is distributed across your team. 
Whether you're managing a growing support team or overseeing multiple agents, you now have the data you need to make smarter decisions, faster.
What you can do with it:
Monitor trends over time:
 Track how your team's responsiveness and resolution efficiency evolve week over week
Benchmark service quality:
 Set a baseline and measure performance against it at the company level
Identify outliers:
 Quickly surface agents or time periods that fall outside the norm, so nothing slips through the cracks
Uncover coaching opportunities:
 Use real conversation data to guide 1:1s and team training with confidence
Go to Performance dashboard →