When your AI Agent sends one long block of text, it can feel robotic and overwhelming for your customers.
Now, with
Semantic Message Splitting
in AI Agent Settings, you can toggle on a mode where your Agent automatically breaks longer responses into shorter, sequentially delivered chat bubbles with natural typing pauses in between — just like how a real person messages.A few things worth knowing about how it works:
- Short replies under 150 characters are always sent as a single bubble, so quick answers stay snappy
- Numbered and bulleted lists are kept together in one bubble to stay readable and properly formatted
- If a customer sends a new message mid-reply, the Agent finishes delivering its current sequence before responding — so nothing gets lost or out of order
The result: conversations that feel more like talking to a person, and replies that are easier for your customers to read and act on.