Your customers already tell you what's working and what isn't in every chat, email, and call. Until now, turning those conversations into insights meant reading them manually or relying on surveys that only some customers answer.
CX Intelligence reads every customer conversation in your workspace, groups it by topic, and scores satisfaction the same way every time:
- Topics:See conversations grouped into themes and subtopics, with trends over time and the risks or opportunities behind them.
- CSAT:Get an AI satisfaction score from 0 to 5 for every conversation, based on speed, resolution and sentiment, plus tips for your team. No survey needed.
- Ask:Ask questions in your own words and get an answer drawn from all your conversations, or request a custom dashboard.
🧪 Want to see how it works? Explore CX Intelligent with sample data to discover the insights it can uncover, without affecting your real customer data.